Frequently Asked Questions

How much does your service cost?

Our fee schedule is graduated based upon the age demographics of our members. Please contact our office to understand how we can work to meet your family’s needs.


Do you bill insurance? (Why not?)

No. We do not directly bill your insurance for any of our clinical services.  This frees our doctors from any undue influence over your healthcare by insurance providers, and allows us to order and review the diagnostic tests and treatments deemed medically necessary to meet your needs. It also ensures that our interests remain fully aligned with those of our patients – to treat your health needs in the quickest, most efficient manner possible.


Do I need to keep my insurance?

Yes.  You will also need your insurance to cover lab analysis, pharmaceuticals, vaccinations, screening and diagnostic imaging, and additional services incurred through other providers, including emergency care, subspecialty consultation, or hospitalization.  In these cases our labs, pharmacies, and any outside providers will bill your insurance as usual.  Your insurance will handle these claims in a manner that is consistent with your individual policy.


Will my membership (or annual executive physical) be covered by insurance?

Possibly. Although we do not directly bill insurance, our services do qualify for reimbursement through many HSA, HRA, and FSA plans. This will not offset your full membership fee, though your annual executive physical and other physician consultations may be covered. We suggest that you consult with your accountant and benefits advisors for more details.


 How do you manage inpatient care?

Our physicians maintain local hospital privileges and are intimately involved as advocates for your care during hospitalization.  Although we do rely upon the hospital’s specialized clinical staff to manage admits and primary orders during your stay, our doctors conduct frequent rounds and collaborate with your inpatient physicians to create effective plans for your transition back to outpatient care.


Do I have one doctor who I see every time?

Your ongoing primary and preventive care will be managed by a specific physician who will work with you on a regular basis. Should your doctor be unavailable to see you during a time of need, one of our other physicians will be on-call and available 24 hours a day to address your care needs.


How many patients do you have?

Our doctor-to-patient ratio is capped at 1:200 adults (individuals over age 18). Whereas a typical primary care doctor may have 5,000 patients or more, our commitment to this ratio allows us to deliver the depth of service and personal attention that you expect and deserve from your doctor.


Do you see children?

Yes. Our medical staff includes three board certified family medicine physicians who are fully trained to meet your child’s primary care needs. Our facility also includes a pediatric care room that has been specially appointed to make your children feel comfortable during their visits.


Can I make same-day appointments?

Yes. Our offices are staffed Mon-Fri from 8am to 5pm, and we have a physician on call 24 hours a day, 365 days a year to meet your primary healthcare needs.


Do you make house calls?

Yes. Although our physicians will expect to treat you in our offices and during business hours whenever possible, your doctor or the physician on-call will be available to see you in your home if necessary. Please note that house calls must be within 15 miles of our office.