Frequently Asked Questions
How much does your service cost? Our fee schedule is graduated based upon the age demographics of our members. Please contact our office to understand how we can work to meet your family’s needs.
Do I need to keep my insurance? Yes. You will need your insurance to cover pharmaceuticals as well as pathologic labs, diagnostic imaging fees and additional services incurred through other providers, including emergency care, subspecialty consultation, or hospitalization.
Do you bill insurance? (Why not?) No. We do not bill your insurance for our clinical services. This frees our doctors from any undue influence over your healthcare by insurance providers, and allows us to order and review the diagnostic tests and treatments deemed necessary to meet your needs. There may be occasions on which pathologic or diagnostic labs are needed to treat you, and these may need to be submitted by another provider through your insurance carrier. Your doctor will review these circumstances with you in advance of requesting such tests.
Will my membership (or annual executive physical) be covered by insurance? Possibly. Although we do not directly bill insurance, our services do qualify for reimbursement through many HSA, HRA and FSA plans. This will not offset your full membership fee, though your annual executive physical and other physician consultations may be covered. We suggest that you consult with your accountant and benefits advisors for more details.
Do I have one doctor who I see every time? Your ongoing care needs will be managed by a specific physician who will work with you on a regular basis. Should your doctor be unavailable to see you during a time of need, one of our other physicians will be on call and available 24 hours a day to handle your care.
How many patients do you have? Our doctor-to-patient ratio is capped at 1:200 adults. Whereas a typical primary care doctor may have 5,000 patients or more, our commitment to this ratio allows us to deliver the level of personal care that you expect and deserve from your doctor.
Do you see children? Yes. Our medical staff includes two board certified family medicine physicians who are fully trained to meet your child’s primary care needs. Our facility also includes a pediatric care room that has been specially appointed to make your children feel comfortable during their visits.
Can I make same-day appointments? Yes. Our offices are staffed Mon-Fri from 8am to 5pm, and we have a physician on call 24 hours a day, 365 days a year to meet your primary healthcare needs.
Do you make house calls? Yes. Although our physicians will expect to treat you in our offices and during business hours whenever possible, your doctor or the doctor on call will be available to see you in your home if necessary. Please note that house calls must be within 20 miles of our office.