Member Services Assistant Career Opportunity

Priority Physicians is seeking a qualified Member Services Assistant RN, LPN or Medical Assistant / Phlebotomist to join its Indianapolis office.

Responsible for daily administrative support to designated physician and his/her patients, including (but not limited to) appointment and referral scheduling, insurance pre-certifications and prior authorizations, management, copy, and transmission of medical records and current patient insurance information, physician-assisted prescription management, and open servicing of other patient needs as physician and manager may specify. Responsible for on-site phlebotomy and additional screenings and testing including (but not limited to) INR, glucose check and UA, administration of ECG, Foto-Finder ABTM, BP, laboratory management and stocking, and preparation of lab specimens for transport. Administration of immunizations may also be required.



1. Ensure polite and courteous greeting for all incoming patients, timely rooming them and providing refreshments as appropriate.

2. Ensure that all incoming calls are received prior to activation of a recorded phone tree, politely and expeditiously addressing the request of any patient or associated patient representative in accordance with the established guidelines of our practice services.

3. Verify current demographic and insurance information for lab testing, subspecialty referral, and other procedural needs.

4. Coordinate and manage patients for all in-house, out-of-office subspecialty and radiological appointments.

5. Obtain prior authorization from insurance company for subspecialty referrals, outpatient procedures, imaging, and prescription drugs as required to ensure highest level of reimbursement.

6. Act as liaison and patient advocate between subspecialists’ offices and our patients.

7. Ensure medical records are faxed/mailed/overnighted to subspecialty offices prior to patients’ appointments, and that incoming records are properly and timely scanned and filed for physician attention prior to patient appointments and follow-ups.

8. As directed by the physician, call in prescriptions to pharmacies both local and mail order.

9. Mail or email confirmation of all scheduled appointments to patients on a timely basis.

10. Preparation and timely transmission of all patient reports and annual exam packets.


1. Phlebotomy: draw labs as requested by physicians; prior to blood draw ensure correct insurance information and that proper vials are available and lab requirements for processing are fully understood, and follow-up on timely return and filing of all lab results.

2. Conduct all on-site testing including but not limited to INRs, glucose, blood tests, and UAs.

3. Prepare all lab (blood and urine) specimens for transport to lab for processing

4. Vaccinations: leverage existing vaccination system for inventory management and software tracking to enter patient information, withdraw inventory, administer vaccine, give appropriate hand out sheet (Vaccine Information Statement or VIS) to patient; document vaccination (month, date and year of injection, vaccine lot number, expiration date and location of injection) in the electronic record and for separate patient billing purposes as needed.

5. Pharmaceutical and Supplemental Dispensary: Assist in dispensing on-site medications as prescribed by our physicians for the convenience and benefit of our patients. This may include inventory management, systems entry of patient information, dispensation of medications and associated informational sheets, and addressing patient questions about medications in partnership with a physician.

6. Conduct (or assist in) ECG, FotoFinder, and other sensitive and appropriate clinical sessions, as directed by the physician.

7. Responsible for stocking and maintaining medical supplies in all exam rooms

8. Responsible for cleaning and refreshing exam rooms between patients.

9.  Other duties as requested.

Skills Required

1. Must have excellent oral and written communications skills

2. Must exhibit a warm, friendly, and outgoing demeanor.

3. Must be self-motivated and intrinsically service-oriented.

4. Must demonstrate uncompromising attention to detail and associated commitment in ensuring fantastic patient experiences.

5. Must demonstrate proficiency at multi-tasking with a past record of success.

6. Must demonstrate proactive problem solving and proper judgment in quickly adjusting priorities as needed.

7. Must be able to work well alone and as part of a team.

8. Must have fantastic phlebotomy skills.

9. Must have experience with common computer software applications, including MS Office, and demonstrate proficiency with EMR and lab-interface software.

Education and Experience

High school diploma required; college degree and nursing credentials are preferred. Certificate of phlebotomy training from recognized training facility/school and/or certification of commensurate nursing/clinical credentialing is required. At least three years of experience in a lab, medical facility, or an operating medical office is preferred. Must have a working knowledge of general office procedures and protocols, including relevant software applications. Familiarity with MS Office Applications (Outlook, Word, Excel) is required; EMR and lab interface experience is preferred.


Please submit your resume at

Physician Career Opportunity – Fishers, IN

Priority Physicians, the first concierge medical practice in Indiana, is seeking a qualified Family Medicine, Internal Medicine, or Med/Peds Physician to join its Fishers office.

At Priority Physicians, we strive to return primary care medicine to a time when the doctor-patient relationship was a genuine, long-lasting partnership rather than a series of short transactional visits.  Our extremely low, capped ratio of 200 adult patients per physician allows us to know every one of our members on a very personal level.  Each member’s experience is tailored to their individual circumstances with an overriding focus on preventive care.  By avoiding the complications of working with third parties and insurance providers, we are able to prioritize the concerns of our patients and spend the time necessary to fully treat their needs.

It is our endeavor to make sure that every interaction with Priority Physicians is exemplary in terms of the value, quality, and convenience.  This is our commitment to our members.  One that we hold sacred as we continue to set the gold standard for the delivery of patient-focused healthcare.

A comprehensive Employment Agreement, which includes this description as an exhibit, will be required of any physician who joins our team. As it relates therein, the phrase “essential functions of employment” refers to the following duties of a Priority Physicians’ Physician.


Qualified Physicians will be expected to:

1. Obtain and record a detailed and comprehensive medical history of each patient, including, but not limited to, the patient’s chief complaint, his/her present condition, the patient’s individual history, current allergies, medications and dosages, and his/her family history.

2. Leverage practice protocols to perform a complete examination of the patient’s systems on an annual or otherwise recommended basis.

3. Analyze reports, lab work, and/or findings of tests and personal examinations in order to assess the medical condition of the patient, including diagnosing his/her injury or illness and formulating a prognosis.

4. Refer the patient to other physician(s), including specialists and other health care providers, when and if needed, provided that all such referrals shall be at the discretion of the Physician in consultation with each patient.

5. Prescribe medication and treatment for the patient and recommend appropriate physical and dietary routines and methods for prevention of disease and promotion of personal wellness.

6. Perform clinical procedures consistent with Physician’s prior practice patterns and training.

7. Keep and maintain appropriate records relating to all professional services rendered in a manner that is consistent with Company guidelines.

8. Prepare and attend to all reports, claims, and correspondence necessary or appropriate to the performance of the professional services, including without limitation, production of a comprehensive written report of each patient’s annual examination, to be completed and distributed within two (2) weeks of the associated examination.

9. Attend professional conventions and post-graduate seminars as well as participating in professional societies on a reasonable basis and upon request of Priority Physicians; Must maintain board certification, clean licensure, and network/Medicare/Medicaid Opt-Out (Priority Physicians does not bill insurance).

10. Promote the professional practice of Priority Physicians and working in support of all defined success metrics and corporate initiatives, with an accelerated focus on patient service and experience.

11. Provide coverage at either of Priority Physicians’ offices when other Physician employees are unavailable due to vacations, holidays, illness, or attendance at professional activities.

12. Timely report deaths, outbreak of contagious diseases and other information required to appropriate governmental authorities and as required for reporting.

13. Directly supervise personnel in accordance with the Priority Physicians’ policies and procedures and applicable laws. Supervisory responsibilities may include, but not be limited to, interviewing, hiring, and training newly assigned staff; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

14. Participate in governance, credentialing, meeting, and peer review activities.

15. Perform other duties assigned from time to time that are commensurate with professional services normally and customarily performed by a primary care physician.  These will include those designated by Priority Physicians in support of the delivery of concierge medical services, such as in-home consultations, hospital social rounding, and the performance of telemedicine.

16. Be able to perform Physician’s professional services during office hours for not less than forty (40) scheduled patient contact hours per week.

17. Be available to take calls and manage patient coverage on an equal basis with other full-time physicians at any of our respective offices, and in a fashion that supports the Priority Physicians’ call policies, published patient expectations, and service area.

18. Perform all services, duties, and functions described herein (a) in a courteous, professional, competent, and efficient manner, and (b) in accordance with a national standard of care, accepted methods of practice, the accreditation standards of the Joint Commission on Accreditation of Healthcare Organizations, the Code of Ethics of the American Medical Association, all applicable hospital and medical staff bylaws and rules and regulations, and all applicable federal, state and local laws, rules and regulations.

19. Follow all Priority Physicians policies and procedures.


Compensation includes competitive annual salary with no production incentives, paid time off & CME allowance, bonus opportunities, 401k & profit-sharing plan, subsidized medical, dental & vision coverage, and more.  Anticipated 1/1/20 start.

Please inquire for details by contacting us at – We would love to meet you!