Member Services Assistant Career Opportunity

Priority Physicians is seeking a qualified Member Services Assistant RN, LPN or Medical Assistant / Phlebotomist to join its Indianapolis office.

Responsible for daily administrative support to designated physician and his/her patients, including (but not limited to) appointment and referral scheduling, insurance pre-certifications and prior authorizations, management, copy, and transmission of medical records and current patient insurance information, physician-assisted prescription management, and open servicing of other patient needs as physician and manager may specify. Responsible for on-site phlebotomy and additional screenings and testing including (but not limited to) INR, glucose check and UA, administration of ECG, Foto-Finder ABTM, BP, laboratory management and stocking, and preparation of lab specimens for transport. Administration of immunizations may also be required.



1. Ensure polite and courteous greeting for all incoming patients, timely rooming them and providing refreshments as appropriate.

2. Ensure that all incoming calls are received prior to activation of a recorded phone tree, politely and expeditiously addressing the request of any patient or associated patient representative in accordance with the established guidelines of our practice services.

3. Verify current demographic and insurance information for lab testing, subspecialty referral, and other procedural needs.

4. Coordinate and manage patients for all in-house, out-of-office subspecialty and radiological appointments.

5. Obtain prior authorization from insurance company for subspecialty referrals, outpatient procedures, imaging, and prescription drugs as required to ensure highest level of reimbursement.

6. Act as liaison and patient advocate between subspecialists’ offices and our patients.

7. Ensure medical records are faxed/mailed/overnighted to subspecialty offices prior to patients’ appointments, and that incoming records are properly and timely scanned and filed for physician attention prior to patient appointments and follow-ups.

8. As directed by the physician, call in prescriptions to pharmacies both local and mail order.

9. Mail or email confirmation of all scheduled appointments to patients on a timely basis.

10. Preparation and timely transmission of all patient reports and annual exam packets.


1. Phlebotomy: draw labs as requested by physicians; prior to blood draw ensure correct insurance information and that proper vials are available and lab requirements for processing are fully understood, and follow-up on timely return and filing of all lab results.

2. Conduct all on-site testing including but not limited to INRs, glucose, blood tests, and UAs.

3. Prepare all lab (blood and urine) specimens for transport to lab for processing

4. Vaccinations: leverage existing vaccination system for inventory management and software tracking to enter patient information, withdraw inventory, administer vaccine, give appropriate hand out sheet (Vaccine Information Statement or VIS) to patient; document vaccination (month, date and year of injection, vaccine lot number, expiration date and location of injection) in the electronic record and for separate patient billing purposes as needed.

5. Pharmaceutical and Supplemental Dispensary: Assist in dispensing on-site medications as prescribed by our physicians for the convenience and benefit of our patients. This may include inventory management, systems entry of patient information, dispensation of medications and associated informational sheets, and addressing patient questions about medications in partnership with a physician.

6. Conduct (or assist in) ECG, FotoFinder, and other sensitive and appropriate clinical sessions, as directed by the physician.

7. Responsible for stocking and maintaining medical supplies in all exam rooms

8. Responsible for cleaning and refreshing exam rooms between patients.

9.  Other duties as requested.

Skills Required

1. Must have excellent oral and written communications skills

2. Must exhibit a warm, friendly, and outgoing demeanor.

3. Must be self-motivated and intrinsically service-oriented.

4. Must demonstrate uncompromising attention to detail and associated commitment in ensuring fantastic patient experiences.

5. Must demonstrate proficiency at multi-tasking with a past record of success.

6. Must demonstrate proactive problem solving and proper judgment in quickly adjusting priorities as needed.

7. Must be able to work well alone and as part of a team.

8. Must have fantastic phlebotomy skills.

9. Must have experience with common computer software applications, including MS Office, and demonstrate proficiency with EMR and lab-interface software.

Education and Experience

High school diploma required; college degree and nursing credentials are preferred. Certificate of phlebotomy training from recognized training facility/school and/or certification of commensurate nursing/clinical credentialing is required. At least three years of experience in a lab, medical facility, or an operating medical office is preferred. Must have a working knowledge of general office procedures and protocols, including relevant software applications. Familiarity with MS Office Applications (Outlook, Word, Excel) is required; EMR and lab interface experience is preferred.


Please submit your resume at

Physician Career Opportunity – Fishers, IN

Priority Physicians, the first concierge medical practice in Indiana, is seeking a qualified Family Medicine, Internal Medicine, or Med/Peds Physician to join its Fishers office.

At Priority Physicians, we strive to return primary care medicine to a time when the doctor-patient relationship was a genuine, long-lasting partnership rather than a series of short transactional visits.  Our extremely low, capped ratio of 200 adult patients per physician allows us to know every one of our members on a very personal level.  Each member’s experience is tailored to their individual circumstances with an overriding focus on preventive care.  By avoiding the complications of working with third parties and insurance providers, we are able to prioritize the concerns of our patients and spend the time necessary to fully treat their needs.

It is our endeavor to make sure that every interaction with Priority Physicians is exemplary in terms of the value, quality, and convenience.  This is our commitment to our members.  One that we hold sacred as we continue to set the gold standard for the delivery of patient-focused healthcare.

A comprehensive Employment Agreement, which includes this description as an exhibit, will be required of any physician who joins our team. As it relates therein, the phrase “essential functions of employment” refers to the following duties of a Priority Physicians’ Physician.


Qualified Physicians will be expected to:

1. Obtain and record a detailed and comprehensive medical history of each patient, including, but not limited to, the patient’s chief complaint, his/her present condition, the patient’s individual history, current allergies, medications and dosages, and his/her family history.

2. Leverage practice protocols to perform a complete examination of the patient’s systems on an annual or otherwise recommended basis.

3. Analyze reports, lab work, and/or findings of tests and personal examinations in order to assess the medical condition of the patient, including diagnosing his/her injury or illness and formulating a prognosis.

4. Refer the patient to other physician(s), including specialists and other health care providers, when and if needed, provided that all such referrals shall be at the discretion of the Physician in consultation with each patient.

5. Prescribe medication and treatment for the patient and recommend appropriate physical and dietary routines and methods for prevention of disease and promotion of personal wellness.

6. Perform clinical procedures consistent with Physician’s prior practice patterns and training.

7. Keep and maintain appropriate records relating to all professional services rendered in a manner that is consistent with Company guidelines.

8. Prepare and attend to all reports, claims, and correspondence necessary or appropriate to the performance of the professional services, including without limitation, production of a comprehensive written report of each patient’s annual examination, to be completed and distributed within two (2) weeks of the associated examination.

9. Attend professional conventions and post-graduate seminars as well as participating in professional societies on a reasonable basis and upon request of Priority Physicians; Must maintain board certification, clean licensure, and network/Medicare/Medicaid Opt-Out (Priority Physicians does not bill insurance).

10. Promote the professional practice of Priority Physicians and working in support of all defined success metrics and corporate initiatives, with an accelerated focus on patient service and experience.

11. Provide coverage at either of Priority Physicians’ offices when other Physician employees are unavailable due to vacations, holidays, illness, or attendance at professional activities.

12. Timely report deaths, outbreak of contagious diseases and other information required to appropriate governmental authorities and as required for reporting.

13. Directly supervise personnel in accordance with the Priority Physicians’ policies and procedures and applicable laws. Supervisory responsibilities may include, but not be limited to, interviewing, hiring, and training newly assigned staff; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

14. Participate in governance, credentialing, meeting, and peer review activities.

15. Perform other duties assigned from time to time that are commensurate with professional services normally and customarily performed by a primary care physician.  These will include those designated by Priority Physicians in support of the delivery of concierge medical services, such as in-home consultations, hospital social rounding, and the performance of telemedicine.

16. Be able to perform Physician’s professional services during office hours for not less than forty (40) scheduled patient contact hours per week.

17. Be available to take calls and manage patient coverage on an equal basis with other full-time physicians at any of our respective offices, and in a fashion that supports the Priority Physicians’ call policies, published patient expectations, and service area.

18. Perform all services, duties, and functions described herein (a) in a courteous, professional, competent, and efficient manner, and (b) in accordance with a national standard of care, accepted methods of practice, the accreditation standards of the Joint Commission on Accreditation of Healthcare Organizations, the Code of Ethics of the American Medical Association, all applicable hospital and medical staff bylaws and rules and regulations, and all applicable federal, state and local laws, rules and regulations.

19. Follow all Priority Physicians policies and procedures.


Compensation includes competitive annual salary with no production incentives, paid time off & CME allowance, bonus opportunities, 401k & profit-sharing plan, subsidized medical, dental & vision coverage, and more.  Anticipated 1/1/20 start.

Please inquire for details by contacting us at – We would love to meet you!

Priority Physicians Announces ROAMD Travel Network Affiliation

Priority Physicians, P.C., Indiana’s leading provider of concierge healthcare, is pleased to announce an exclusive new partnership with the ROAMD Physicians Network.

Founded in 2017, ROAMD is an international network of concierge care and direct pay physicians who have committed to offering a same or next business day visit for traveling members of their practices.

“We’re excited to now offer ROAMD access to Members of Priority Physicians as an extension of our services,” said Priority Physicians co-founder and physician, Matthew J. Priddy, M.D. “Although our group is able to provide care quite extensively over distance for our Members in most situations, the ROAMD travel network provides our participating Members with the assurance that they can physically see a trusted doctor in over 75 different cities when needed.”

The ROAMD Curated Physicians Network is a first-of-its-kind alliance of vetted, independent concierge and direct-pay physicians who agree to offer same/next business day access exclusively to members of their participating practices. Currently serving over 75 domestic and international high-frequency locations, including New York, London, San Francisco, Dallas, Chicago, and others, ROAMD has been created largely with the input of participating doctors in order to fill a void in handling the travel care needs of their patients. ROAMD service scope is also now extending into relationships with leading tertiary referral centers such as the Cleveland Clinic and Johns Hopkins as well.

“ROAMD is unlike anything in the market,” says ROAMD CEO, Dan Driscoll. “It is a growing alliance of leading regional physicians who are determined to work together for the benefit of their traveling patients.” Driscoll has worked with Dr. Priddy, a leader on the ROAMD Physicians Advisory Council, in the conception and development of the ROAMD network.

Only individuals 18 and older who are currently enrolled with a participating ROAMD medical practice are able to enroll themselves in the ROAMD network. They can do so by visiting and selecting their participating primary physician. Once payment is complete, ROAMD Members have immediate travel access to network physicians on a same or next business day basis, as brokered by their primary doctors. Fees to enroll with ROAMD range from $300 – $500, and do not include visitation fees that may apply for care rendered when traveling.

To learn more about ROAMD, visit


About Priority Physicians

Priority Physicians is the premier executive care and concierge family medical practice in Indianapolis, now serving nearly 1,200 members with seven distinguished physicians across two office locations. Members of the practice enjoy a comprehensive executive annual physical, 24/7 direct access to a physician (including same-day appointments and house calls), complete subspecialty healthcare coordination, emergency room and hospitalization consultations, well-baby check-ups, and more. To learn more about Priority Physicians, visit


ROAMD is a first-of-its-kind network of vetted, independent concierge and direct-pay physicians who agree to offer same/next business day access exclusively to members of its participating practices.  Currently serving over 75 domestic and international high-frequency locations, ROAMD has been created with the input of participating doctors to fill a void in the travel care needs of their patients. To learn more about ROAMD, visit

The Benefits of Executive Health Programs for Business

British-American author, motivational speaker and marketing consultant Simon Sinek once said, “Leadership is not about being in charge. Leadership is about taking care of those in your charge.” And just as leaders must take care of those for whom they are responsible, a company must take care of its leaders. Caring for the health and wellness of corporate executives ensures they will have the drive to focus on the success of the business. So it’s no surprise there’s been an increase in interest in corporate executive health programs nationwide.


So why the need for executive-focused healthcare?

American executives might earn more than other occupations, but it’s not without consequence. In a recent article published by CBS Moneywatch, it was reported that “the stress score for executives stands at 48.7, or almost 10 time[s] as high as the least stressful job on the study.”

Executives work long hours, rarely get enough sleep, and are under constant pressure to meet deadlines that could not only impact the success of the business but also the well-being of employees and their families. Many of these factors can increase stress and cause a wide array of health problems.

“Excessive stress can contribute to high blood pressure, ulcers, irritable bowel syndrome and even asthma,” says Matthew J. Priddy, M.D., cofounding physician of Priority Physicians, P.C. “It’s important to monitor stress levels and their impact on the body to not only diagnose and rule out serious diseases and health conditions but also to develop treatment plans that maintain and improve the health of the individual.”


Do executive health programs benefit more than the executive?

Yes. In fact, well-designed executive health programs have been proven to save companies money through a reduction in health care expenditures and increased productivity (as a result of the improved health of the individual). In addition to monetary benefits, companies experience improved social outcomes due to a decrease in stress and conflict in the work environment.

Advantages may also include stress relief from the top down, professional and personal peak performance, illness prevention and improved recovery time, and an overall improved quality of life for executives who often don’t take the time to focus on their own health. In addition, by promoting healthy lifestyles for busy executives, companies can expand the possibilities for achievement for the individual and the entire team.

Not to mention, an executive health program can be a major benefit or advantage over other employers for organizations looking to hire new executives or attract top talent.


Are there executive health services in Indiana?

Priority Physicians works with members of the greater Indianapolis business community to help address unique and diverse executive wellness goals. Corporate enrollment offers companies flexible ways to get team members in and out of appointments and exams and on a path to wellness. Our team caters to busy schedules and can make a “doctor’s visit” easy and stress-free. With reserved parking near the entrances to both the Indianapolis and Fishers office locations and no wait time, executives can be seen and well on their way quickly—there’s no need to take time off from work to travel across the country for the same executive exam with a doctor who isn’t able to continue caring for the patient throughout the year.


To learn more about executive health programs with Priority Physicians, contact us today.

What is Concierge Medicine?

When you walk into your doctor’s office, it is highly likely you’ll see a waiting room full of patients, listen to a phone ringing off the hook, and see nurses or other staff moving around quickly to move patients from point A to B. Chances are you’ll also spend 10-20 minutes past your original appointment time waiting to actually be seen by the doctor—all for about 15 minutes of face time. How convenient, right?


What if you could avoid all the hassles of modern healthcare? Enter concierge medicine.

In the past, many people associated the idea of concierge medicine with something available to only the wealthiest of people. In 2018, it’s reaching a more mainstream status as the US healthcare system continues to evolve. By simplest definition, concierge medicine is a private form of medical practice that requires an annual membership fee. Exactly what is covered in that fee may vary between providers, but this fee often allows for direct access to the physician—patients can call or email their personal physicians directly for their health needs. This direct access could even include house calls during off hours or in cases of injury. The fee may also cover lab tests or prescription medications. These annual membership fees allow concierge doctors to limit their patient loads so that patients can take advantage of same-day appointments, longer visits, and better doctor-patient relationships.


Personalized Attention from Your Doctor

Establishing a doctor-patient relationship is becoming increasingly rare. An average patient group for a primary care provider is anywhere between 1,000-2,000 patients. On the opposite side, a concierge practice will typically limit patient load to a number in the hundreds versus the thousands. With the decreased number of patients in a concierge practice, there are more opportunities to personally manage a patient’s ongoing care, and doctors have the time to develop a deeper trust with their patients. This extra time allows the doctor to proactively care for a patient’s overall well-being and provide more well-rounded care. Without needing to rush to the next appointment like in a traditional practice, concierge medicine doctors have more time to communicate face to face with patients and use their skills to the fullest extent.


Cost-Effective Medical Care

Thanks to the ongoing hassles of insurance companies and government red tape when it comes to healthcare, people are searching for new ways to get much-needed medical care. Often, becoming a member of a smaller concierge medicine practice is a great alternative. As health insurance costs continue to rise, patients are looking for ways to keep their own medical costs down. In some situations, that means better preventative care to help them get and stay healthy. Members of concierge practices soon discover an ongoing doctor-patient relationship helps them maintain a healthier lifestyle and keeps potential health problems at bay. Also, since many concierge practices do not accept private insurance, patients are able to completely bypass the third-party payer system. Patients can directly pay the doctor for their services and eliminate the middleman. Since there is less administrative work to do, these practices usually employ fewer people so the staff’s time and energy can go into practicing medicine.

Concierge medicine may be new to you, but it’s a growing part of our healthcare system. If you’re looking for a way to keep your healthcare costs down while still receiving quality personalized care, an appointment with Priority Physicians is worth your time. If you’re looking for a family physician or seeking help with a chronic condition, call today and find out what convenient, quality care options we have available.

Concierge Medicine Model Impacts Population Health Management

The concierge medicine model is becoming more and more prominent around the nation, as healthcare providers continue to adopt the new payment system. While many hospitals and physicians are finding medical payment reform and the move toward value-based care reimbursement challenging, the concierge medicine model may offer a solution to some of the struggles doctors are facing today.

Direct Primary Care: A Consideration for Rural Health

Is it possible that the until-now-unheard-of notion of simplicity has been introduced within the healthcare industry? If so, something accompanying it might be the movement of DPC, or direct primary care, through which unlimited primary care drives down overall costs while improving patient outcomes and experiences.

Would Paying Your Doctor Cash Up Front Get You Better Care?

A growing number of primary care doctors, spurred by frustration with insurance requirements, are bringing “health care for billionaires” to the masses, including people on Medicare and Medicaid, and state employees.

It’s called direct primary care, modeled after “concierge” medical practices that have gained prominence in the past two decades. In those, doctors typically don’t take insurance, instead promising personalized care while charging a flat fee on a monthly or yearly basis. Patients can shell out thousands to tens of thousands of dollars annually, getting care with an air of exclusivity.

Genetic testing for medication about ready for prime time

Genetic testing for medications is becoming very en-vogue lately, with an insurgence of laboratories offering testing that identifies several genetic markers.  These markers can predict how an individual will react with a certain medication.  Sounds great, doesn’t it?  Before you get a prescription from your doctor, he or she might be able to predict whether you are more or less likely to suffer a side effect, or whether a different medication may be more effective.  The goal is to tailor the drugs and the dosages to your personal genetic make up.

Medical Quarterbacking

With gleaming hospitals, highly trained professionals, and ready access to new medicines and technologies, the American health-care system seems poised to provide the best care in the world—and sometimes it does. More often, explains Leslie D. Michelson in “The Patient’s Playbook,” people who are confronted by a serious illness discover that “there is no map.” There is no one with the time, information and stamina to coordinate, or “quarterback,” their care.