Director of Operations – Career Opportunity

If you’re looking for something truly different in the world of healthcare administration… If you thrive on the idea of serving others while leading and developing a highly collaborative team… If you’d like to help redefine the notion of patient-focused healthcare, then Priority Physicians may be for you! Priority Physicians is Indiana’s largest executive care and concierge family medical provider. Our practice hosts 7 physicians and 2 local office locations, from which we serve over 1,200 members from Indiana and around the country. We are looking for diligent, talented, and dedicated new team members who share our passion for delivering excellence in the service of others.

 

Position Synopsis

Our Director of Operations will manage the daily operations of the flagship Indianapolis location of Indiana’s leading concierge medical group. Our team is focused on all aspects of our patients’ experience, diligently ensuring that our service is delivered in impeccable fashion each and every day. This position requires a diverse skill set, with a governing focus on the management and development of 7 exceptional direct reports who comprise our clinical and administrative support staff. This individual must have both an instinctive and comprehensive understanding of customer service and team management, and will additionally take the lead in ensuring proactive and seamless collaboration with our office in Fishers, IN.

Additional responsibilities will include (but are not limited to): Oversight of all daily office operations (excluding billing), as well as office presentation and regular patient service activities. This individual will have foremost accountability for our daily patient experience, including management of patient scheduling, office flow, and communications. Also in-scope are serving as a chief liaison for information technology, electronic medical record, and other key vendor partnerships, supervising and documenting all medical office protocols, managing insurance documentation requests, office inventory and supply management, and the oversight, development, and/or implementation of appropriate tracking reports and systems.

 

Key Competencies

  • Talent Development & Team Leadership
  • Impeccable Communication Skills
  • Effective Use of Judgment and Problem Solving
  • Strong Customer Service Orientation
  • Strong Planning & Organizational Skills
  • Demonstrated Initiative & Adaptability
  • Thoughtful Prioritization & Decision Making
  • Research & Information Seeking
  • Attention to Detail & High Level of Accuracy
  • Ability to Manage Team Accountability
  • Ability to Quickly Prioritize and Manage Time
  • Superior Teamwork & Collaboration
  • Computer Savvy with Business Applications
  • Comfortable Dealing with Ambiguity

 

Job Duties & Responsibilities

Personnel / Human Resources:

  • Manage all aspects of team member lifecycle, including recruitment and development of an exemplary medical support staff, maintaining job descriptions and postings, development of KPI’s, conducting performance reviews, development of training protocols and resources, team member orientation and training, motivation and recognition, etc.
  • Ensure that all team members adhere to published guidelines for employment, including attendance, appearance, conduct, customer service interaction, and total team performance.
  • Partner with COO and Fishers Office Manager to disseminate and manage information related to participation in team member benefits programs, and coordinate with vendors as needed to resolve issues.
  • Lead regular individual and group staff meetings, evaluate staff performance and offer continuous feedback, coach and empower developmental progress, and conduct regular performance reviews. This includes all aspects of managing corrective action or disciplinary measures, up to and including team member terminations.
  • Direct and appropriately delegate the day-to-day flow of work for medical staffing assignments, ensuring that all aspects of daily operations are functioning seamlessly and are proactively planned with proper staff support. This includes management of vacation requests, absences due to illness, and lending the personal attention necessary to properly handle other daily complications.
  • Oversee team efforts to ensure that brand-right engagements exist with our patients every day, every time. This includes building patient rapport, handling of patient requests in a timely, efficient and reliable manner, ensuring sincere and courteous patient interactions, and properly intervening to escalate issues and/or address patient feedback.

Member Services:

  • Personally oversee all aspects of patient orientation for all new practice patients, including expectation management, capture of required enrollment paperwork, medical records requisition, EMR set-up with compatible physician assignment, and proper scheduling of all introductory appointments with associated confirmations.
  • Develop, administer and maintain patient survey information and metrics, efficiently aggregating and reporting results while working with staff to implement changes and respond to patients as needed.
  • Management of insurance billing inquiries and preparation of associated documentation upon request from patients. Ensures compliant billing and record-keeping practices in all matters, partnering with COO and Fishers Office Manager as needed.
  • Respond directly with sincerity, timeliness, and accuracy to all patient inquiries and feedback opportunities, ensuring sustainable outcomes that exceed expectations.
  • Personally attend to overflow issues with staff workload as needed, ensuring that all physician and patient obligations are fulfilled in a timely and brand-right fashion. This includes (but is not limited to): Telephone and front lobby support, patient scheduling, insurance pre-certification requests, patient escort and pre-registration needs, scanning, filing, chart management, room stocking and cleaning, and exam packet preparations.

Office Management:

  • Leverage support resources to ensure compliance with all current and future healthcare regulations as well as applicable state and federal medical laws and ethics.
  • Enhance and comprehensively maintain practice documentation for accepted best methods, ensuring efficiency, compliance, and continuity across our various office processes, work flows, and vendor partnerships.
  • Partner with facility management to monitor and promptly address issues with facility cleanliness, safety, and operation. This includes supervision of our parking amenities.
  • Supervision of all patient-scheduling protocols to minimize conflict while optimizing both patient experience and office efficiency.
  • Act as primary office liaison for all operating vendor contacts, including those for managed IT services, electronic medical record support, office security, phone/fax line support, handling of all office copying/scanning/recycling/medical waste, and the ordering of all office supplies. This includes records management for physician and staff credentials as well.
  • Establish and grow relevant business-to-business relationships, as with complimentary premium services groups, partner medical offices, hospitals, skilled care facilities, philanthropic partners, etc.
  • Support marketing and business development efforts through direct management of practice website content and timely posts, regular newsletter publications, public relations events, patient appreciation and practice recruitment functions.
  • Be a thoughtful and effective steward of our brand at all times, both in and out of our office environment.

Education, Experience, & Skill Set:

  • Four-year collegiate degree (bachelors or above) from an institution of higher learning is required, with preference for accreditation in a related field such as business or healthcare administration, hospitality services, or medical office management.
  • Minimum requirement of 3 years of supervisory experience over a team of direct reports, with proven record to manage accountability, develop talent, exceed performance standards, and motivate others toward the achievement of exemplary results.
  • Preference for previous experience in an upscale medical office or premium services setting, including general hospitality, concierge, and professional liaison environments. Experience with insurance claims management and use of an electronic medical record is also preferred but not required.
  • Must be extremely comfortable with standard business applications and computing software, including Microsoft Office Suite, utility of web-based support tools, and electronic medical record capabilities.
  • Knowledge and experience with human resources, commonly accepted management principles, office administration, and business development practices is preferred but not required.
  • Must have excellent leadership skills, including demonstrated proficiency in managing performance and accountability while continually motivating a team.
  • Must be intrinsically service-focused and genuinely caring, especially regarding matters involving patient interaction with our practice.
  • Must demonstrate exemplary attention to detail while multi-tasking and delivering a high degree of accuracy.
  • Must be results-oriented and display a commitment to doing what it takes to ensure the best possible outcome for our team and our patients, every time.
  • Must have superior verbal and written communication skills.
  • Must be personally available in-office to oversee all aspects of daily operations during operating hours, typically Mon-Fri from 8am – 5pm.

 

Please inquire for details by contacting us at info@priorityphysicianspc.com or by calling 317-338-6400 – We would love to meet you!

Physician Career Opportunity – Fishers, IN

Priority Physicians, the first concierge medical practice in Indiana, is seeking a qualified Family Medicine, Internal Medicine, or Med/Peds Physician to join its Fishers office.

At Priority Physicians, we strive to return primary care medicine to a time when the doctor-patient relationship was a genuine, long-lasting partnership rather than a series of short transactional visits.  Our extremely low, capped ratio of 200 adult patients per physician allows us to know every one of our members on a very personal level.  Each member’s experience is tailored to their individual circumstances with an overriding focus on preventive care.  By avoiding the complications of working with third parties and insurance providers, we are able to prioritize the concerns of our patients and spend the time necessary to fully treat their needs.

It is our endeavor to make sure that every interaction with Priority Physicians is exemplary in terms of the value, quality, and convenience.  This is our commitment to our members.  One that we hold sacred as we continue to set the gold standard for the delivery of patient-focused healthcare.

A comprehensive Employment Agreement, which includes this description as an exhibit, will be required of any physician who joins our team. As it relates therein, the phrase “essential functions of employment” refers to the following duties of a Priority Physicians’ Physician.

 

Qualified Physicians will be expected to:

1. Obtain and record a detailed and comprehensive medical history of each patient, including, but not limited to, the patient’s chief complaint, his/her present condition, the patient’s individual history, current allergies, medications and dosages, and his/her family history.

2. Leverage practice protocols to perform a complete examination of the patient’s systems on an annual or otherwise recommended basis.

3. Analyze reports, lab work, and/or findings of tests and personal examinations in order to assess the medical condition of the patient, including diagnosing his/her injury or illness and formulating a prognosis.

4. Refer the patient to other physician(s), including specialists and other health care providers, when and if needed, provided that all such referrals shall be at the discretion of the Physician in consultation with each patient.

5. Prescribe medication and treatment for the patient and recommend appropriate physical and dietary routines and methods for prevention of disease and promotion of personal wellness.

6. Perform clinical procedures consistent with Physician’s prior practice patterns and training.

7. Keep and maintain appropriate records relating to all professional services rendered in a manner that is consistent with Company guidelines.

8. Prepare and attend to all reports, claims, and correspondence necessary or appropriate to the performance of the professional services, including without limitation, production of a comprehensive written report of each patient’s annual examination, to be completed and distributed within two (2) weeks of the associated examination.

9. Attend professional conventions and post-graduate seminars as well as participating in professional societies on a reasonable basis and upon request of Priority Physicians; Must maintain board certification, clean licensure, and network/Medicare/Medicaid Opt-Out (Priority Physicians does not bill insurance).

10. Promote the professional practice of Priority Physicians and working in support of all defined success metrics and corporate initiatives, with an accelerated focus on patient service and experience.

11. Provide coverage at either of Priority Physicians’ offices when other Physician employees are unavailable due to vacations, holidays, illness, or attendance at professional activities.

12. Timely report deaths, outbreak of contagious diseases and other information required to appropriate governmental authorities and as required for reporting.

13. Directly supervise personnel in accordance with the Priority Physicians’ policies and procedures and applicable laws. Supervisory responsibilities may include, but not be limited to, interviewing, hiring, and training newly assigned staff; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

14. Participate in governance, credentialing, meeting, and peer review activities.

15. Perform other duties assigned from time to time that are commensurate with professional services normally and customarily performed by a primary care physician.  These will include those designated by Priority Physicians in support of the delivery of concierge medical services, such as in-home consultations, hospital social rounding, and the performance of telemedicine.

16. Be able to perform Physician’s professional services during office hours for not less than forty (40) scheduled patient contact hours per week.

17. Be available to take calls and manage patient coverage on an equal basis with other full-time physicians at any of our respective offices, and in a fashion that supports the Priority Physicians’ call policies, published patient expectations, and service area.

18. Perform all services, duties, and functions described herein (a) in a courteous, professional, competent, and efficient manner, and (b) in accordance with a national standard of care, accepted methods of practice, the accreditation standards of the Joint Commission on Accreditation of Healthcare Organizations, the Code of Ethics of the American Medical Association, all applicable hospital and medical staff bylaws and rules and regulations, and all applicable federal, state and local laws, rules and regulations.

19. Follow all Priority Physicians policies and procedures.

 

Compensation includes competitive annual salary with no production incentives, paid time off & CME allowance, bonus opportunities, 401k & profit-sharing plan, subsidized medical, dental & vision coverage, and more.  Anticipated 1/1/20 start.

Please inquire for details by contacting us at info@priorityphysicianspc.com – We would love to meet you!

Priority Physicians Announces ROAMD Travel Network Affiliation

Priority Physicians, P.C., Indiana’s leading provider of concierge healthcare, is pleased to announce an exclusive new partnership with the ROAMD Physicians Network.

Founded in 2017, ROAMD is an international network of concierge care and direct pay physicians who have committed to offering a same or next business day visit for traveling members of their practices.

“We’re excited to now offer ROAMD access to Members of Priority Physicians as an extension of our services,” said Priority Physicians co-founder and physician, Matthew J. Priddy, M.D. “Although our group is able to provide care quite extensively over distance for our Members in most situations, the ROAMD travel network provides our participating Members with the assurance that they can physically see a trusted doctor in over 75 different cities when needed.”

The ROAMD Curated Physicians Network is a first-of-its-kind alliance of vetted, independent concierge and direct-pay physicians who agree to offer same/next business day access exclusively to members of their participating practices. Currently serving over 75 domestic and international high-frequency locations, including New York, London, San Francisco, Dallas, Chicago, and others, ROAMD has been created largely with the input of participating doctors in order to fill a void in handling the travel care needs of their patients. ROAMD service scope is also now extending into relationships with leading tertiary referral centers such as the Cleveland Clinic and Johns Hopkins as well.

“ROAMD is unlike anything in the market,” says ROAMD CEO, Dan Driscoll. “It is a growing alliance of leading regional physicians who are determined to work together for the benefit of their traveling patients.” Driscoll has worked with Dr. Priddy, a leader on the ROAMD Physicians Advisory Council, in the conception and development of the ROAMD network.

Only individuals 18 and older who are currently enrolled with a participating ROAMD medical practice are able to enroll themselves in the ROAMD network. They can do so by visiting ROAMD.com and selecting their participating primary physician. Once payment is complete, ROAMD Members have immediate travel access to network physicians on a same or next business day basis, as brokered by their primary doctors. Fees to enroll with ROAMD range from $300 – $500, and do not include visitation fees that may apply for care rendered when traveling.

To learn more about ROAMD, visit www.ROAMD.com.

 

About Priority Physicians

Priority Physicians is the premier executive care and concierge family medical practice in Indianapolis, now serving nearly 1,200 members with seven distinguished physicians across two office locations. Members of the practice enjoy a comprehensive executive annual physical, 24/7 direct access to a physician (including same-day appointments and house calls), complete subspecialty healthcare coordination, emergency room and hospitalization consultations, well-baby check-ups, and more. To learn more about Priority Physicians, visit www.priorityphysicianspc.com.

About ROAMD

ROAMD is a first-of-its-kind network of vetted, independent concierge and direct-pay physicians who agree to offer same/next business day access exclusively to members of its participating practices.  Currently serving over 75 domestic and international high-frequency locations, ROAMD has been created with the input of participating doctors to fill a void in the travel care needs of their patients. To learn more about ROAMD, visit www.ROAMD.com.

The Benefits of Executive Health Programs for Business

British-American author, motivational speaker and marketing consultant Simon Sinek once said, “Leadership is not about being in charge. Leadership is about taking care of those in your charge.” And just as leaders must take care of those for whom they are responsible, a company must take care of its leaders. Caring for the health and wellness of corporate executives ensures they will have the drive to focus on the success of the business. So it’s no surprise there’s been an increase in interest in corporate executive health programs nationwide.

 

So why the need for executive-focused healthcare?

American executives might earn more than other occupations, but it’s not without consequence. In a recent article published by CBS Moneywatch, it was reported that “the stress score for executives stands at 48.7, or almost 10 time[s] as high as the least stressful job on the study.”

Executives work long hours, rarely get enough sleep, and are under constant pressure to meet deadlines that could not only impact the success of the business but also the well-being of employees and their families. Many of these factors can increase stress and cause a wide array of health problems.

“Excessive stress can contribute to high blood pressure, ulcers, irritable bowel syndrome and even asthma,” says Matthew J. Priddy, M.D., cofounding physician of Priority Physicians, P.C. “It’s important to monitor stress levels and their impact on the body to not only diagnose and rule out serious diseases and health conditions but also to develop treatment plans that maintain and improve the health of the individual.”

 

Do executive health programs benefit more than the executive?

Yes. In fact, well-designed executive health programs have been proven to save companies money through a reduction in health care expenditures and increased productivity (as a result of the improved health of the individual). In addition to monetary benefits, companies experience improved social outcomes due to a decrease in stress and conflict in the work environment.

Advantages may also include stress relief from the top down, professional and personal peak performance, illness prevention and improved recovery time, and an overall improved quality of life for executives who often don’t take the time to focus on their own health. In addition, by promoting healthy lifestyles for busy executives, companies can expand the possibilities for achievement for the individual and the entire team.

Not to mention, an executive health program can be a major benefit or advantage over other employers for organizations looking to hire new executives or attract top talent.

 

Are there executive health services in Indiana?

Priority Physicians works with members of the greater Indianapolis business community to help address unique and diverse executive wellness goals. Corporate enrollment offers companies flexible ways to get team members in and out of appointments and exams and on a path to wellness. Our team caters to busy schedules and can make a “doctor’s visit” easy and stress-free. With reserved parking near the entrances to both the Indianapolis and Fishers office locations and no wait time, executives can be seen and well on their way quickly—there’s no need to take time off from work to travel across the country for the same executive exam with a doctor who isn’t able to continue caring for the patient throughout the year.

 

To learn more about executive health programs with Priority Physicians, contact us today.

What is Concierge Medicine?

When you walk into your doctor’s office, it is highly likely you’ll see a waiting room full of patients, listen to a phone ringing off the hook, and see nurses or other staff moving around quickly to move patients from point A to B. Chances are you’ll also spend 10-20 minutes past your original appointment time waiting to actually be seen by the doctor—all for about 15 minutes of face time. How convenient, right?

 

What if you could avoid all the hassles of modern healthcare? Enter concierge medicine.

In the past, many people associated the idea of concierge medicine with something available to only the wealthiest of people. In 2018, it’s reaching a more mainstream status as the US healthcare system continues to evolve. By simplest definition, concierge medicine is a private form of medical practice that requires an annual membership fee. Exactly what is covered in that fee may vary between providers, but this fee often allows for direct access to the physician—patients can call or email their personal physicians directly for their health needs. This direct access could even include house calls during off hours or in cases of injury. The fee may also cover lab tests or prescription medications. These annual membership fees allow concierge doctors to limit their patient loads so that patients can take advantage of same-day appointments, longer visits, and better doctor-patient relationships.

 

Personalized Attention from Your Doctor

Establishing a doctor-patient relationship is becoming increasingly rare. An average patient group for a primary care provider is anywhere between 1,000-2,000 patients. On the opposite side, a concierge practice will typically limit patient load to a number in the hundreds versus the thousands. With the decreased number of patients in a concierge practice, there are more opportunities to personally manage a patient’s ongoing care, and doctors have the time to develop a deeper trust with their patients. This extra time allows the doctor to proactively care for a patient’s overall well-being and provide more well-rounded care. Without needing to rush to the next appointment like in a traditional practice, concierge medicine doctors have more time to communicate face to face with patients and use their skills to the fullest extent.

 

Cost-Effective Medical Care

Thanks to the ongoing hassles of insurance companies and government red tape when it comes to healthcare, people are searching for new ways to get much-needed medical care. Often, becoming a member of a smaller concierge medicine practice is a great alternative. As health insurance costs continue to rise, patients are looking for ways to keep their own medical costs down. In some situations, that means better preventative care to help them get and stay healthy. Members of concierge practices soon discover an ongoing doctor-patient relationship helps them maintain a healthier lifestyle and keeps potential health problems at bay. Also, since many concierge practices do not accept private insurance, patients are able to completely bypass the third-party payer system. Patients can directly pay the doctor for their services and eliminate the middleman. Since there is less administrative work to do, these practices usually employ fewer people so the staff’s time and energy can go into practicing medicine.

Concierge medicine may be new to you, but it’s a growing part of our healthcare system. If you’re looking for a way to keep your healthcare costs down while still receiving quality personalized care, an appointment with Priority Physicians is worth your time. If you’re looking for a family physician or seeking help with a chronic condition, call today and find out what convenient, quality care options we have available.

Concierge Medicine Model Impacts Population Health Management

The concierge medicine model is becoming more and more prominent around the nation, as healthcare providers continue to adopt the new payment system. While many hospitals and physicians are finding medical payment reform and the move toward value-based care reimbursement challenging, the concierge medicine model may offer a solution to some of the struggles doctors are facing today.

http://healthpayerintelligence.com/news/concierge-medicine-model-impacts-population-health-management

Direct Primary Care: A Consideration for Rural Health

Is it possible that the until-now-unheard-of notion of simplicity has been introduced within the healthcare industry? If so, something accompanying it might be the movement of DPC, or direct primary care, through which unlimited primary care drives down overall costs while improving patient outcomes and experiences.

http://www.racmonitor.com/rac-enews/1949-direct-primary-care-a-consideration-for-rural-health.html

Would Paying Your Doctor Cash Up Front Get You Better Care?

A growing number of primary care doctors, spurred by frustration with insurance requirements, are bringing “health care for billionaires” to the masses, including people on Medicare and Medicaid, and state employees.

It’s called direct primary care, modeled after “concierge” medical practices that have gained prominence in the past two decades. In those, doctors typically don’t take insurance, instead promising personalized care while charging a flat fee on a monthly or yearly basis. Patients can shell out thousands to tens of thousands of dollars annually, getting care with an air of exclusivity.

http://www.npr.org/sections/health-shots/2016/01/13/462898517/can-concierge-medical-care-work-for-the-middle-class?utm_source=facebook.com&utm_medium=social&utm_campaign=npr&utm_term=nprnews&utm_content=20160113

Genetic testing for medication about ready for prime time

Genetic testing for medications is becoming very en-vogue lately, with an insurgence of laboratories offering testing that identifies several genetic markers.  These markers can predict how an individual will react with a certain medication.  Sounds great, doesn’t it?  Before you get a prescription from your doctor, he or she might be able to predict whether you are more or less likely to suffer a side effect, or whether a different medication may be more effective.  The goal is to tailor the drugs and the dosages to your personal genetic make up.

http://www.news-press.com/story/life/wellness/2015/09/28/genetic-testing-medication-andy-oakes-lottridge/72747394/

Medical Quarterbacking

With gleaming hospitals, highly trained professionals, and ready access to new medicines and technologies, the American health-care system seems poised to provide the best care in the world—and sometimes it does. More often, explains Leslie D. Michelson in “The Patient’s Playbook,” people who are confronted by a serious illness discover that “there is no map.” There is no one with the time, information and stamina to coordinate, or “quarterback,” their care.

http://www.wsj.com/articles/medical-quarterbacking-1441754708